Shipping Information

Shipping Time

Most orders will ship in 1-2 days during regular season and 3-4 days during high season, provided the product ordered is in stock. Orders are not processed or shipped on Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, weather related shipping delays or product availability.

TropicalPlantsOnline.com ships primarily through United Parcel Service (UPS), United States Postal Service (USPS), and Federal Express (FEDEX). Our shipping and handling fees are based on Ground Shipments. Expedited shipment methods are available upon request.

Please note: Holidays observed by TropicalPlantsOnline.com and/or UPS/USPS are not considered business days for the purposes of estimating fulfillment or shipping transit times. NO ship states: AZ, CA, GU, HI, PR, VI.

Our Guarantee to You

Damaged In Transit: We guarantee that every plant we ship is of the finest quality and that your order will be carefully handled and shipped to ensure that you receive a healthy product. If your product arrives damaged, please contact customer service at TropicalPlantsOnline.com and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship the damaged replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area. We are not responsible for shipping delays or damage in shipment. We will not honor claims that are made more than 24 hours after receipt of the damaged product.